SIX OF THE BEST… ways to improve customer service in medicine
As you may or may not know, both my wife and I have had surgery in the past couple of months. Both were outpatient procedures, and we're both fine. And for the most part our [...]
SIX OF THE WORST… things about health insurance
Health insurance sucks. Just when you think you've got everything covered, you get dinged for something else that you didn't budget for. It's one of the most annoying things about being an American (especially now [...]